Oxford shoes and boots for military schools and institutions.

Warranty and Return Policy

Limited One -Year Warranty on Leather Boots and Shoes 

Warranty Coverage

This Limited Warranty covers defects in materials and workmanship for leather boots and shoes purchased directly from Bootmakers.us or authorized retailers. It is valid for one (1) year from the original purchase date with valid proof of purchase.

What This Warranty Covers

  • Manufacturing defects in materials (e.g., leather, stitching, sole bonding).

  • Defects in workmanship (e.g., seams, construction).

What This Warranty Does Not Cover

  • Damage from misuse, abuse, or neglect.

  • Normal wear and tear (e.g., scuffs, creases, fading).

  • Alterations or repairs not performed by Bootmakers, LLC.

  • Damage from water, heat, or improper care.

  • Products purchased from unauthorized sellers.

Warranty Claim Process

  1. Contact Us: Notify customer service within the warranty period at info@bootmakers.us.
  2. Provide Proof: Submit proof of purchase and photos of the defect.
  3. Inspection: Bootmakers, LLC reserves the right to inspect the product to determine if the warranty covers the issue.
  4. Resolution: If a valid defect is found, Bootmakers will repair, replace, or refund the product at their discretion.

Limitations

This warranty is non-transferable and applies only to the original purchaser. It does not cover incidental or consequential damages arising from the use or inability to use the product.

Care Instructions

To maintain your leather boots and shoes, adhere to the recommended care guidelines provided at the time of purchase or available on our website. Not following these guidelines may void the warranty.

Refund Policy

The custom made boots (purchased directly from Bootmakers) are non-refundable. Having said that, customer satisfaction is paramount to us. If the boot does not fit right, please mail the boots back to us with explanation or instructions. The customer is responsible for the return shipping costs. We will adjust the boots to make them fit just right.

If the boots are not made as per the measurements submitted by you, we will replace them. The boots must be in unused condition if you want them replaced.

Disclaimer

This warranty provides specific legal rights; you may have additional rights that vary by jurisdiction.

Contact Information

For warranty claims or questions, please contact:

Bootmakers, LLC
info@bootmakers.us